Refund policy
Return and Refund Policy
At Palesshirts48, every product is carefully inspected before shipping to ensure it meets our quality standards. Because of this, we do not accept returns or refunds for change of mind, incorrect sizing, personal preference, or any other reason unrelated to a product quality issue.
Quality Issues, Damaged Items, or Incorrect Orders
Please inspect your order as soon as you receive it. If your item has a quality issue, is damaged, or is incorrect, contact us at baraa@palesshirts48.com or call/text us at +1 (226) - 224 - 8850 as soon as possible and include photos and a description of the problem.
Examples of quality issues may include paint dissolving from a necklace or a shirt print peeling. We work closely with our suppliers to prevent these issues, but if one occurs, we sincerely apologize.
If we confirm that the issue is covered by this policy, you may choose either:
- A full refund to your original payment method, or
- A replacement of the affected product, subject to availability.
We will provide return instructions if we need the product sent back. Items returned without contacting us first may not be accepted.
Exchanges
Exchanges are available only for products with a confirmed quality issue, damage, or incorrect item. We will work with you to provide a replacement where possible.
Final Sale
All other purchases are final sale. We do not accept returns or refunds for change of mind, incorrect sizing, personal preference, sale items, or gift cards.
This policy does not limit any rights you may have under applicable consumer protection laws.
European Union Customers
For shipments to the EU, local consumer protection laws allow a 14-day right to cancel. However, as all items are hand-checked and final sale, please contact us immediately if there is a shipping issue so we can guide you through the resolution process.
Contact Us
For any questions about your order, damages, or exchanges, reach out at baraa@palesshirts48.com.